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Regarding the convenience for Sunmi customers, we will provide a dedicated email instead of the JIRA platform to collect your demands for spare parts orders.
Email for domestic customers: liuyanping@sunmi.com Email for overseas customers: xiaoqiang.yue@sunmi.com
Effective date from 1st , October 2022
SUNMI Customer Service Department
Spare Parts
There's nothing in this portal yet.
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