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When a user has set a Lock Screen PIN / Password on a device and you need to clear the PIN / Password (user forgot the PIN / Password, PIN / Password was added without authorization, etc.), use the following steps to clear the PIN / Password and return the device to normal operations.

...

  • With Premium MDM licenses.

  • With Pay-as-you-go MDM licenses for “Clear Password”.

  • With one of a user’s 2 free MDM licenses assigned.

\uD83D\uDCD8 Instructions

Open the Sunmi MDM in your web browser: https://partner.sunmi.com

...

Tip

Results: Completing these steps will clear the Lock Screen PIN / Password within the following few minutes.

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