In the rare and unfortunate circumstances where SUNMI devices experience a defect in the manufacturing process, warranty repair services are available to our customers. The instructions below provide guidance for submitting a repair request.
\uD83D\uDCD8 Instructions
To begin the process, open this website: SUNMI US Service Portal
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Enter the return address for the equipment in the Return Address section.
Click Send to complete the submission.
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After Submitting a Request
Once a Repair Request has been submitted, a SUNMI Technician will review the request, validate warranty statuses of each device, and process the repair order.
In the event a device can be repaired without being shipped for service, your request may be diverted to an associated support ticket. If this happens, you will be contacted by a SUNMI Technician regarding additional troubleshooting.
Repair Request Approved
After validating all troubleshooting and warranty information, your request will be approved. The email address listed in the Contact Information section will receive an RMA Approval email. As is described in the email:
Print a copy of the email to be included in each box to be shipped.
Safely and securely package the device(s) for shipping. The original SUNMI packaging is recommended if available.
Ship via commercial carrier (Postal Service, UPS, FedEx, etc.) to the address listed on the RMA Approval email.
🛠️ Equipment Repair
Once your equipment is received, it will be triaged, repaired, reconditioned, and returned to you.
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