{"xsrfToken":"052514aaebebf072a8a02165d54b9a39f1e0bc33_lout","branding":{"id":"50","key":"na","name":"North American Service Portal","portalBaseUrl":"/servicedesk/customer/portal/50"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6dee2ff-0a92-41be-b8b4-be488d0e013e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjYwMTdmZS1kMTQ2LTQyZjctOGNiNC1iMDNiNWU4Zjk5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2ZGVlMmZmLTBhOTItNDFiZS1iOGI0LWJlNDg4ZDBlMDEzZSI6WyJyZWFkIl19LCJleHAiOjE3NDgzODQ1MjMsIm5iZiI6MTc0ODM4MzkyM30.saq2d-ur0X8tfrZnwt5EGehKWuuG6UnahVclv73QICM&client=0f6017fe-d146-42f7-8cb4-b03b5e8f995a&mode=fit","logoId":"d6dee2ff-0a92-41be-b8b4-be488d0e013e","isLogoAvailable":true,"helpCenterTitle":"WELCOME TO THE SUNMI HELP DESK","sharedPortalName":"SUNMI","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"WELCOME TO THE SUNMI HELP DESK","sharedPortalName":"SUNMI","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问商米帮助中心","sharedPortalName":"商米帮助中心","localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e05000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/28f576a4-347c-4cb4-b84f-0bcf4930c043/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjYwMTdmZS1kMTQ2LTQyZjctOGNiNC1iMDNiNWU4Zjk5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4ZjU3NmE0LTM0N2MtNGNiNC1iODRmLTBiY2Y0OTMwYzA0MyI6WyJyZWFkIl19LCJleHAiOjE3NDgzODQ1MjMsIm5iZiI6MTc0ODM4MzkyM30.rReGQA1uMu6IUPN6WiBd47Pwup4eW03ySDQOTuNnvsk&client=0f6017fe-d146-42f7-8cb4-b03b5e8f995a&height=300&mode=fit","bannerMediaApiFileId":"28f576a4-347c-4cb4-b84f-0bcf4930c043","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"50","key":"na","projectId":10111,"serviceDeskId":50,"name":"North American Service Portal","description":"<p>Welcome! You can raise a request for North American Service Portal using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/50","reqTypes":[{"id":"10185","name":"App Sign","descriptionHtml":"<p>Attach the file needs to be signed. If the size is too big to attach, please share the file link.</p>","callToAction":"App Sign","introHtml":"<p>Sign the app with the validation signature.</p>","icon":10580,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10580","groups":[72],"key":""},{"id":"10205","name":"Code Request","descriptionHtml":"","callToAction":"Code Request","introHtml":"<p>Debug code or Authorization Code</p>","icon":10323,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[72],"key":""},{"id":"10240","name":"incident","descriptionHtml":"","callToAction":"incident","introHtml":"","icon":10311,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[72],"key":""},{"id":"10242","name":"inquiry","descriptionHtml":"","callToAction":"inquiry","introHtml":"","icon":10304,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[72],"key":""},{"id":"10243","name":"others","descriptionHtml":"","callToAction":"others","introHtml":"","icon":10308,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[72],"key":""},{"id":"10241","name":"requirement","descriptionHtml":"<p>Please submit the ticket with your company email address only. <br> *This portal is only for supporting Sunmi's North American customers.</p>","callToAction":"requirement","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[72],"key":""},{"id":"10180","name":"Submit a request or incident","descriptionHtml":"<p>Please submit the ticket with your company email address only. <br> *This portal is only for supporting Sunmi's North American customers.</p>","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[72],"key":""}],"reqGroups":[{"id":72,"name":"General"}],"orderMapping":{"72":[10180,10185,10205,10240,10241,10242,10243]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9329cc7-9d9a-3660-bed0-ff90e41623f3","appLinkName":"System Confluence","appLinkUrl":"https://sunmi-1.atlassian.net/wiki","spaceKey":"NARHOWTO","spaceName":"NAR_HOWTO","spaceUrl":"https://sunmi-1.atlassian.net/wiki/spaces/NARHOWTO","isServer":false},"labels":[],"projectKey":"NA","serviceDeskId":50,"kbLinkDomainURLs":["https://sunmi-1.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":50,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjYwMTdmZS1kMTQ2LTQyZjctOGNiNC1iMDNiNWU4Zjk5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgzODUxMjMsIm5iZiI6MTc0ODM4MzkyM30.zgHfA2Wp4wAKRy_zqmIw2ehbsPw7OGtakalvfTvL8hQ","targetCollection":"upload-project-10111","endpointUrl":"https://api.media.atlassian.com","clientId":"0f6017fe-d146-42f7-8cb4-b03b5e8f995a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10180,"projectId":10111,"form":{"name":"Submit a request or incident","descriptionHtml":"<p>Please submit the ticket with your company email address only. <br/>\n*This portal is only for supporting Sunmi's North American customers.</p>","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"<p>Please submit the ticket with your company email address only. <br/>\n*This portal is only for supporting Sunmi's North American customers.</p>","icon":10306,"iconUrl":"https://sunmi-1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10255","fieldConfigId":"10485","label":"SN (Device's Serial Number)","description":"A Serial Number will help us to locate the problem faster.","descriptionHtml":"<p>A Serial Number will help us to locate the problem faster.</p>","required":true,"displayed":true,"defaultObject":"N/A","presetValues":[],"defaultObjectAsJson":"\"N/A\""},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your question? Device Serial Number is preferred if you have one.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload the files (video, image, etc) to help us understand your question.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10325","fieldConfigId":"10559","label":"Purchased From:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11064","label":"Sunmi US Distributors","selected":true,"children":[]},{"value":"11065","label":"Sunmi US Direct","selected":false,"children":[]},{"value":"11066","label":"Non-US/Canada Sunmi Region","selected":false,"children":[]},{"value":"11067","label":"Online Stores","selected":false,"children":[]},{"value":"11068","label":"Others","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10260","fieldConfigId":"10491","label":"TB Ticket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10257","fieldConfigId":"10487","label":"ConvertedDeviceModel","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10921","label":"V1","selected":false,"children":[]},{"value":"10922","label":"V1S","selected":false,"children":[]},{"value":"10923","label":"V2","selected":false,"children":[]},{"value":"10924","label":"V2 PRO","selected":false,"children":[]},{"value":"10944","label":"V2s","selected":false,"children":[]},{"value":"10945","label":"V2s Plus","selected":false,"children":[]},{"value":"10946","label":"M2","selected":false,"children":[]},{"value":"10947","label":"M2 Max","selected":false,"children":[]},{"value":"10948","label":"L2","selected":false,"children":[]},{"value":"10949","label":"L2K","selected":false,"children":[]},{"value":"10950","label":"L2S","selected":false,"children":[]},{"value":"10951","label":"P1","selected":false,"children":[]},{"value":"10952","label":"L2Ks","selected":false,"children":[]},{"value":"10953","label":"P1(4G)","selected":false,"children":[]},{"value":"10954","label":"L2H","selected":false,"children":[]},{"value":"10955","label":"P2","selected":false,"children":[]},{"value":"10956","label":"P2 PRO","selected":false,"children":[]},{"value":"10957","label":"P2 LITE","selected":false,"children":[]},{"value":"10958","label":"P2 MINI","selected":false,"children":[]},{"value":"10959","label":"P2S martpad","selected":false,"children":[]},{"value":"10960","label":"K1","selected":false,"children":[]},{"value":"10961","label":"H1","selected":false,"children":[]},{"value":"10962","label":"K2","selected":false,"children":[]},{"value":"10963","label":"K2 MINI","selected":false,"children":[]},{"value":"10964","label":"D1S","selected":false,"children":[]},{"value":"10965","label":"D2","selected":false,"children":[]},{"value":"10966","label":"D2S","selected":false,"children":[]},{"value":"10967","label":"D2S COMBO","selected":false,"children":[]},{"value":"10968","label":"D2 MINI","selected":false,"children":[]},{"value":"10969","label":"D2S LITE","selected":false,"children":[]},{"value":"10970","label":"D2s PLUS","selected":false,"children":[]},{"value":"10971","label":"D2s PLUS COMBO","selected":false,"children":[]},{"value":"10972","label":"D2s KDS","selected":false,"children":[]},{"value":"10973","label":"S2","selected":false,"children":[]},{"value":"10974","label":"S2 CC","selected":false,"children":[]},{"value":"10975","label":"X2","selected":false,"children":[]},{"value":"10976","label":"T1","selected":false,"children":[]},{"value":"10977","label":"T1 MINI","selected":false,"children":[]},{"value":"10978","label":"T2","selected":false,"children":[]},{"value":"10979","label":"T2 LITE","selected":false,"children":[]},{"value":"10980","label":"T2 MINI","selected":false,"children":[]},{"value":"10981","label":"T2S","selected":false,"children":[]},{"value":"10982","label":"W1","selected":false,"children":[]},{"value":"10983","label":"T2s LITE","selected":false,"children":[]},{"value":"10984","label":"ESL","selected":false,"children":[]},{"value":"10985","label":"FS","selected":false,"children":[]},{"value":"10986","label":"SS","selected":false,"children":[]},{"value":"10987","label":"58MM Printer","selected":false,"children":[]},{"value":"10988","label":"80mm Kitchen Cloud Printer","selected":false,"children":[]},{"value":"10989","label":"Mini Cash Drawer","selected":false,"children":[]},{"value":"10990","label":"89-Key Keyboard","selected":false,"children":[]},{"value":"10991","label":"HandheldScanner","selected":false,"children":[]},{"value":"10992","label":"POS Power Bank","selected":false,"children":[]},{"value":"10993","label":"Blink","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10252","fieldConfigId":"10482","label":"Contact Name","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10253","fieldConfigId":"10483","label":"Company Name","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10254","fieldConfigId":"10484","label":"Contact Email Address","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/50/create/10180","requestValidateBaseUrl":"/servicedesk/customer/portal/50/validate/10180","calendarParams":{"firstDay":0,"date":"2025-05-28T06:12:04+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9329cc7-9d9a-3660-bed0-ff90e41623f3","appLinkName":"System Confluence","appLinkUrl":"https://sunmi-1.atlassian.net/wiki","spaceKey":"NARHOWTO","spaceName":"NAR_HOWTO","spaceUrl":"https://sunmi-1.atlassian.net/wiki/spaces/NARHOWTO","isServer":false},"labels":[],"projectKey":"NA","serviceDeskId":50,"kbLinkDomainURLs":["https://sunmi-1.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZjYwMTdmZS1kMTQ2LTQyZjctOGNiNC1iMDNiNWU4Zjk5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgzODUxMjQsIm5iZiI6MTc0ODM4MzkyNH0.ix0CopWXYvGuL6lJC8ZMGQonaWebCmuc4l_XRnwHxy0","targetCollection":"upload-project-10111","endpointUrl":"https://api.media.atlassian.com","clientId":"0f6017fe-d146-42f7-8cb4-b03b5e8f995a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sunmi-1","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"052514aaebebf072a8a02165d54b9a39f1e0bc33_lout","baseUrl":"https://sunmi-1.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sunmi-1.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0f6017fe-d146-42f7-8cb4-b03b5e8f995a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d8e03d3a568048dcaad5d197e93e4542","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}