How to retrieve the SPBase.log from Sunmi device.

SPBase.log contains more details that can help to do a technical diagnostic. Please follow the below steps to export the SPBase logs.

⚠️ Notes:

1. To get SPBase log, you have to install SPHS debug version.

2. Before getting the log, please delete the pervious transactions from SPBase.log.

3. Log Path:

   • For A7: /sdcard/SPbase/Log

   • For A11 or A13: /sdcard/Android/data/com.sunmi.pay.hardware_v3/files/Log

\uD83D\uDCD8 Instructions

You have two options to get the SPBase Log, which is pulling from ADB and downloading from AndroidStudio

Option A: Using ADB to get the log.

1. Connect the device through USB, and make sure the ADB command can be executed against the device.

2. Run the below command to export the log files.

   ***
   //For A7:
   ***
   adb pull sdcard/SPbase ./exported_splogs
   
   ***
   For A11 or A13:
   ***
   adb pull sdcard/Android/data/com.sunmi.pay.hardware_v3/files ./exported_splogs

3. The logs will be pulled and saved into the folder ‘exported_splogs’. (you can use any folder name here

4, Zip the logs and attach the ticket raised for the Sunmi support team.

Option B: get the SPBase Log from Android Studio.

1. Connect the device thorough USB and turn on Android Studio

2. Open “Device File Explorer“ at left navigation bar
   

   

3. Find the log file

For A7:	For A11 or A13