When a user has set a Lock Screen PIN on a device and you need to clear the PIN (user forgot, PIN added without authorization, etc.), use the following steps to clear the PIN and return the device to normal operations.
Available on devices:
With Premium MDM licenses.
With Pay-as-you-go MDM licenses for “Clear Password”.
With one of a user’s 2 free MDM licenses assigned.
\uD83D\uDCD8 Instructions
Open the Sunmi MDM in your web browser: https://partner.sunmi.com
Use the menu on the left to browse to: VAS >> Remote Management.
Locate the device by scrolling the list or searching by the device Serial Number.
In the Actions column, click MORE.
In the menu, click Clear Password.
Click the image below to enlarge.
Results: Completing these steps will clear the Lock Screen PIN within the following few minutes.