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SUNMI
Announcement: ROM OTA Upgrade ; App Push ; GMS enablement ; App & Account reviews (Europe region)

Dear European Customer,
If you are a European end user and request for

  • ROM OTA Upgrade Push
  • App push
  • Enable GMS
  • App/ account review
  • L1 technical consultation (e.g. developer documentation, SDKs, manuals, etc.)

Please use the link below to access local online assistance.
👉Start Online Chat SUNMI 7*24 Online Suport

  1. SUNMI
  2. Customer Support

Customer Support

  • 7×24H Online Support

    ROM OTA Upgrade, APP Push, Enable GMS, Account / APP Review, L1 technical consultation
  • Technical Issue / Request

    Untamper code request, Developer code request, Device Transfer/Binding, Technical support request
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